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ADINA HOME CARE SERVICE LIMITED STATEMENT OF PURPOSE

INTRODUCTION

ADINA Home Care Service Ltd. Herein after known as ADHCS is a family owned Home Care Company, based in Harrow, Middlesex, born out of a personal experience that influenced the desire to provide high quality care in Harrow and its surrounding boroughs. Our individualised home care service, gives service users the opportunity to remain independent in their own home without fear of prejudice or discrimination. AHCS staff are flexible and friendly, and are trained to deliver excellent informed quality care according to need.

This Statement of Purpose gives staff, service users, persons considering using our services, as well as, friends, relatives, carers, and their representative’s fundamental information about ADINA Home Care Services Ltd. ADHCS is regulated by the Care Quality Commission { http://www.cqc.org.uk/ } (CQC) as defined in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Mental Capacity Act 2005, and the Joint Working (Public Bodies) Act 2008.

Our CQC registration number is RGP1-3957572297 our account number: 1-3914153277

Our CQC registration certificate will be displayed in the Registered Office.

It sets out the organisation Aims, Objectives, and Philosophy of care as follows;

  • Aims, objectives, and Philosophy of Care
  • Who will require ADHCS
  • Nature of service provided
  • The qualification of Provider and Registered Manager
  • The organisational Chart
  • The range of qualifications of care workers
  • The comments, suggestions, complaints, and whistle blowing procedures
  • Local Advocacy Services contact
  • Our contact details
  • Notes

AIMS, OBJECTIVES AND PHILOSOPHY OF CARE

  • To encourage service users or their representatives to participate as fully as possible in formulating care plans
  • To offer inform choices
  • To enable and support clients to retain their independence of thought and activity
  • To meet the service users physical and emotional needs and overall well-being in a dignified non-judgemental way
  • To recognise the service user’s diversity, thus ensuring that religious, cultural, racial, and gender identities are respected, as well as to request that service users and their carers respect AHCS’ staff in the same non-judgemental and non-discriminatory approach
  • To ensure that the forms of communication, language and address use are suitable to the needs of each individual service user
  • To ensure that the service user is always treated with the dignity and respect that they deserve and that they are safeguarded from the risk of abuse
  • To ensure that all information receive, whilst carrying out our duties are treated with utmost confidentiality, and is not passed on to any unauthorised person.
  • To ensure that service users records are kept accurate and will only be shared with the necessary medical persons involve in the multidisciplinary team (MDT)
  • To be respectful of the service user’s personal privacy and space
  • To ensure that all health and safety procedures are always follow
  • To ensure that appropriate methods are used to achieve the highest standard of care
  • To ensure that service users are always provided with accurate information concerning the service we provide, and any change to those service, which may affect their well-being.

ADINA HOME CARE SERVICE WILL ACHIEVE THIS BY

  • Employing competent, well trained management and staff
  • Provide induction training and train healthcare staff to CCF level2 standard
  • Develop robust policies and procedures in line with relevant legislatorial requirements
  • Provide accessible and up to date information for prospective and existing service users and their representatives
  • Being flexible in delivering services to meet the changing needs of those who use our services
  • Offer continuity of care through named, allocated carers as much as possible
  • Avoid dependency by encouraging and supporting service users to participate as much as possible in their own care
  • Listen to comments and suggestions by service users and their representatives to develop and improve services
  • Develop a Quality Assurance system which allows managers to continuously monitor, evaluate and develop practices.

ADINA HOME CARE SERVICES ARE PROVIDED TO PERSONS IN THE FOLLOWING GROUP

  • Frail and vulnerable adults
  • People living with Alzheimer’s/Dementia
  • Mental Health problems
  • Physical disabilities
  • Sensory impairment
  • Illnesses (including last days of life care)
  • Adults recovering from illnesses
  • Adults with Learning Difficulties (excluding those assessed with specific challenging behaviours
  • We can offer a wide range of home care services to other groups not mentioned above but tailored to meet individual needs, such as none invasive care (NIV) for patients with sleep apnoea and artificial nutrition.

NATURE OF THE SERVICE WE PROVIDE

ADINA Home Care Service is a domiciliary care agency, which provides a range of personal care and essential domestic support services for vulnerable people living in the comfort of their own homes who may be unable to carry out these tasks for themselves. The service is assessed and certified fit for purpose by the Care Quality Commission (CQC). While the exact nature of service provided to each Service User will vary and tailor according to needs, the following are examples of the services that are offered:

  • Assistance with dressing and grooming
  • Help with personal cleanliness (Washing, bathing, and showering)
  • Assisting with getting in and out of bed
  • Preparation of meals and drinks
  • Support with continence Care
  • Help and assistance with general mobility needs
  • Prompting or administration of medication (those recorded on the MARS chart)
  • Assistance with domestic tasks including cleaning, washing, ironing, hovering, bed making and changing
  • Escorting / Accompanying within the community to day centres, GP surgery, opticians, shops
  • Providing company and companionship
  • Exercise programmes under the instruction of a physiotherapist or ADL’s programme directed by the occupational therapist.
  • Signposting and support with other personalisation agenda “individual budgets” etc.
  • Providing care to cover for family/carer to take a break.

SPECIALIST TASKS

From time to time ADINA Care Workers may be asked to undertake some tasks, which may be considered to be specialist. These tasks may be undertaken following appropriate risk assessments and only after specific training is undertaken and competency achieve. The tasks may include;

  • Assisting with artificial feeding (PEG or TPN)
  • Changing sterile dressings
  • Catheter Care – monitoring output, changing bags
  • Tracheostomy care – oral suctioning only
  • Assistance with eye or ear drops
  • Ileostomy and colostomy care – changing bags

ADINA Home Care workers will NOT undertake tasks that require the skills and expertise of clinical professionals. Such as

  • Toe nail cutting
  • Ear syringing
  • Removing or replacing urinary catheters
  • Bowel evacuations
  • Bladder washouts
  • Injections – involving assembling syringes, administering intravenously controlled drugs
  • Filling of oxygen cylinders
  • Lifting service users from the floor
  • racheostomy care – changing inner tubes or support valves
  • NIV care

QUALIFICATION AND EXPERIENCE OF PROVIDER AND REGISTERED MANAGER

The Registered Manager is Ms Judith Forbes. Judith has gained the appropriate qualifications and experience for this role, notably, BSc Hons Nursing, DipHE, Mentorship in practice, Managing People and Performance, Practical assessment skills for Seniors, Advances in Renal Care, Diabetics Care, Safeguarding Adult & Children, and Best Practice in Dementia Care Facilitator. Judith is a RGN and has worked for many years as ward sister at NHS Hospitals. Judith is also the Founder and Registered Provider of ADINA Home Care Services Ltd, Unit 5, Miller House, Rosslyn Crescent, Harrow, HA0 2RZ. Registered Company Number 10662333. The Operations Manager is Mrs. Pat Brown-Richards. Pat has held Management and Administration positions with the Probation Services in the West Midlands, UK. Mr. Jermaine Young is a Director and Chief Financial Officer. Jermaine has a BSc Hons degree in Pharmacology and has other business interests. Mr Floyd Forbes is the Marketing and Research Manager. Floyd has many years’ experience in this area. The Deputy Care Manager is Mrs. Caroline McLaren and the Care Coordinator is Ms Michelle Kelly, between them, there are more-than 20 years’ experience of working in home care.

RANGE OF QUALIFICATIONS OF CARE STAFF

All our care staff are encouraged and given support to gain qualifications to a minimum of CCF (Care Certificate Framework) Level 2, within 12 months of employment.
All members of our team will receive the full range of training in line with statutory requirements, which will include:

  • Safe Moving and Handling Techniques along with hoist training
  • Safeguarding of Vulnerable Adults and Children
  • Whistle blowing
  • Infection Control and Effective Hand and Food Hygiene
  • First Aid
  • Fire Safety
  • Dementia training/awareness
  • Effective communication, (verbal & written),
  • Safe administering of Medication. All staff to be thoroughly trained and re-trained in the prompting and safe administering of medication.
  • Ain addition; specialist training will include;
  • Stoma care
  • Catheter care and fluid balance
  • Last days of life care
  • We will continuously review and support our staff with any additional training they may require.

QUALITY ASSURANCE

All ADHCS care staff have an induction period of at least five (5) days, to include the mandatory training, essential training, and shadowing. All members of staff are required to obtain a satisfactory Disclosure and Barring Service (DBS) police check and supply two (2) checkable references, and proof of employment status in the UK before employment commence.

ADINA Home Care supervisor arranges monitoring visits to service users to ensure that care workers are providing safe and appropriate care and support, that both meet the needs of service users and are fit for purpose.

ADHCS supervisor/coordinator and managers will hold weekly meetings to identify trend and manage risks to both service users and staff, and will seek professional safety advice when required. All service users and their carers will be asked to complete an annual user satisfaction survey, which together with advisory reports and information from the service provider hand book and CQC will be considered to promote continuity and improvements in service.

Equally, independent monitoring of the quality delivery of care will be carried out separately by the local authority, which has contracted ADHCS to provide home care services.

COMMENTS, SUGGESTIONS, AND COMPLAINTS PROCEDURE IN BRIEF

Even with the most conscientious and responsive delivery of care, it is inevitable that we will not always please everyone. However, ADHCS management team are putting robust systems in place to minimise complaints. We have implemented a complaint and suggestion box at the office. We will hold monthly open tea meetings at the office, where carers, relatives and friends will be invited in to have tea with senior staff and have a chat. Comments and complaints will be listened to and acted upon effectively. Service users will not be discriminated against for making a complaint.

The service user, or representative has the absolute right to comment or complain and the Complaints Policy and Procedure will be used.

All concerns and complaints will be resolve swiftly and effectively. The Deputy Manager will initially try to resolve the complaint informally by discussing the matter with the service user or their representative. The focus at this stage will be to ‘problem solve’ and agree a way forward, which is acceptable to the service user. It is expected that this will take up to 5 working days. If a longer period is required, the Deputy Manager will negotiate this with the service user. If the complaint cannot be resolved informally, it will be passed to the Registered Manager for an investigation. The Registered Manager may investigate the matter personally or commission and independent investigation to ensure objectivity. At the end of the investigation the Registered Manager will meet with the service user to discuss the outcome, and the most appropriate way forward. It is expected this stage of the procedure will take no more than 15 working days. However, if a longer period is required, this will be negotiated with the service user. During any stage of the procedure, the complainant will have the right to approach the Care Quality Commission (CQC) since CQC is the body responsible for registering and inspecting Domiciliary Care Agencies. Contact details; CQC National Correspondence, Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA, Tel: 03000 616161 Fax: 03000 616171. Where a Local Authority or Clinical Commissioning Group (CCG) is commissioning the care, a complaint can also be taken to them, see contact details in box below. Contact details will also be available in the service user’s Care Plan. Other documents with advice about safeguarding and who to contact will be included in the service users’ care plan. For privately funded clients, a range of advocacy services are available locally and they will be happy to help deal with complaints. In the event of a serious issue and complaint, the Registered Manager will contact the necessary agencies including CQC, and the police if needs be. ADHCS encourage whistle blowing and a specific email address is dedicated for this purpose, This email address is being protected from spambots. You need JavaScript enabled to view it.. Service users and representative can telephone the office and speak to a senior staff. Telephone calls can also be made to the Registered Manager.
A copy of the complaint and whistle blowing policy will be included in the service user information pack/care plan.

Local Advocacy Services and Contact details:

Director of Social Services:
www.harrow.gov.uk
02088635611
Care Quality Commission:
Care Quality Commission (CQC)
National Correspondence
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161
Fax: 03000 616171
Local Clinical Commissioning Group:
NHS Harrow Clinical Commissioning Group CCG
The Heights
Middlesex
59-65 Lowlands Road
Harrow
HA1 3AW
The Local Government Ombudsman
PO Box 4771
Coventry. CV4 0EH
Tel: 0845 602 1983 or 024 7682 1960
Fax: 024 7682 0001
This email address is being protected from spambots. You need JavaScript enabled to view it.
Harrow Social Services
Station Road
Harrow
HA1 2XY
02088635611
Age UK Harrow
3rd floor Premier House
1 Canning Road
Wealdstone
Harrow
HA3 7TS
Harrow Civic Centre
Station Road
Harrow
HA1 2XQ
Tel: 020 8901 2660
Mind in Harrow
First Floor
132-134 College Road Harrow Civic Centre
Station Road
Harrow
HA1 2XQ
Tel: 020 8901 2660
Harrow
HA1 1BQ


Our Contact Details:

ADINA Home Care Services Ltd,
Unit 5
Miller House
Rosslyn Crescent
Harrow
Middlesex
HA0 2A

Telephone: 02088614318 or 02084260162
Fax:02084249442
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
NOTES

  • All ADHCS’ Policies are reviewed annually or more frequently as necessary.
  • THIS AND ALL OTHER ADINA HOME CARE SERVICE DOCUMENTATION IS AVAILABLE IN OHER LANGUAGES IF REQIRED

Judith Forbes – Registered Care Manager

Date: July 3, 2017